Accepting Card Payments

Card payment acceptance is a convenient and secure way to collect payments both in physical points of sale and online. LHV offers flexible and reliable payment solutions that support your business at every stage of growth.

How can I enter into a card payment acceptance agreement?

To conclude a payment terminal and card payment acceptance agreement, please complete the payment collection application on our website.

The service fee consists of several components:

• Bank service fee – LHV’s margin
• Interchange fee – the fee charged by the bank that issued the customer’s card (e.g. if your customer pays with a card issued by Swedbank, part of the card payment acceptance fee is Swedbank’s interchange fee)
• Processing fee – fees charged by the transaction processor and international card schemes

We prepare an individual offer for each client. Interchange and processing fees depend on the type of card used by your customer and the country where the card was issued. You can review sample fees on our website.

Yes, of course. We are happy to support your business growth, and there is no limit on the number of points of sale. There is also no limit on the number of terminals at one point of sale.

If you open a new point of sale or wish to add a new payment terminal to an existing one, please submit a payment collection application on our website.

• Two-in-one Topwise payment terminal (GSM)
• We offer POS terminals with internet connection (LAN)
• Portable POS terminal with mobile connectivity (GSM)
• Cash register system payment solution (LAN XML)

Read more

The rental fee depends on the terminal type and rental period. More detailed information is available on our website.

You will receive the terminal after signing the service agreement. The exact delivery time depends on the selected terminal:

• GSM payment terminal: issued within 3 business days as part of a standard order from the Nets Estonia office. It can also be delivered to a DPD parcel locker or by courier to a specified address for an additional fee. Delivery time may vary depending on the courier service.
• LAN and Bluetooth terminal: installation within 5 business days.

Paid express order:

• GSM terminal issued no later than 1 business day
• LAN and other fixed terminals installed within 2 business days

Manuals for Nets Estonia terminals are available on their website. If you purchased or rented a terminal elsewhere, please contact the seller directly for the manual.

Terminals can be used in European Union member states. Please send your request to info@lhv.ee and specify the period and country where you wish to use the terminal.

Yes. This feature is enabled automatically and does not require any additional setup.

No. We only support Mastercard and Visa card payments.

No. Due to imposed sanctions, it is not possible to accept card payments issued in Russia or Belarus, either online or via payment terminals.

Yes. Please send an email to info@lhv.ee.

Certified cash register system solutions are listed on the Nets Estonia website.

If you terminate the card payment service and the use of a rented LHV payment terminal, please return the terminal directly to the Nets Estonia office at Maakri 23A, Tallinn, 1st floor (open Mon–Fri 9:00–17:00). The terminal can also be returned via the Nets Estonia parcel locker on the 1st floor, where you will find simple instructions.

Important:

Please ensure that all adapters, cables, and accessories included in the set are returned. Missing items will be invoiced separately.

Terminal rental fees are charged from the date the terminal is issued until it is returned. The card payment service agreement ends upon the return of the terminal(s).

If you are unable to return the terminal in person, you may send it by courier (e.g. kuller.ee) to the Nets Estonia office at your own expense.

Funds from card payments are credited to your account by noon on the day following the transaction.

If the funds have not yet been credited, please check whether the terminal has automatically sent the previous day’s transactions. If not, send the transactions manually. Instructions are available on the Nets Estonia website. In the case of manual submission, the funds will reach your account the following day.

Please check your card payment report. If a transaction is missing from the report, send copies of the relevant day’s receipts along with the daily transaction report to info@lhv.ee.

Generally, 6 months (in some cases 24 months). This requirement arises from Visa and Mastercard rules, which allow consumers to file a chargeback within 6 months (or in certain cases up to 24 months). Therefore, terminal receipts must be retained. See section 5.6 of the terms and conditions for details.

Log in to the LHV internet bank and select Daily banking → Payment collection.

You can filter reports by period and type:

• Cash-based – reflects transactions when funds are credited to your account
• Accrual-based – reflects transactions based on the transaction date

Click “Update statement” to view transactions by point of sale and terminal. For more detailed information, click the download icon. Reports can be downloaded as a CSV file (Excel) or XML format.

Key filtering options include:

• Settlement date
• Transaction date
• Transaction time
• Merchant ID
• Branch name
• Terminal ID
• PAN (masked card number)
• Card type
• Approval code
• STAN
• Currency
• Amount
• Interchange fee
• Processing fee
• Charge fee (LHV service fee)
• Amount net fee
• Amount total
• Settlement reference ID
• Settlement account

Same-day transactions can be voided directly on the terminal.

To refund a transaction already credited to your account, please send an email to klienditeenindus@estcard.ee including: company name, terminal number, transaction time, amount, approval code, and a partially masked card number (available on the receipt).

This means the cardholder has disputed a transaction. Chargebacks are handled according to Visa/Mastercard rules.

You can:

1. Dispute the chargeback by submitting evidence (e.g. delivery confirmation, customer correspondence, receipt).
2. Accept the chargeback if it is justified or documentation is unavailable. The funds will be returned automatically.

Please respond by the deadline specified in the notice.

The chargeback fee covers administrative costs charged by the card schemes and the bank. Even if the chargeback is resolved in your favour, the fee remains applicable.

For technical issues, contact Nets Estonia support at +372 6711 444.

Helpful tips:

• For GSM terminals, ensure the terminal has internet coverage. If using a TopWise terminal, you can also connect via WiFi. Restart the terminal if needed. Refer to the user manual or contact Nets Estonia support if the issue persists.

Ensure the terminal is powered on, connected to the internet, and configured for automatic transaction submission. If needed, submit transactions manually.

A card transaction guide with useful tips is available on our website.