Internet bank

It is possible to log in to the LHV Pank account with a password, ID-card, mobile-ID, Smart-ID, mobile device biometrics or PIN calculator issued by LHV Pank. It is important to know that it is not possible to enter into agreements or confirm transactions when entering with a password. By logging in with a password, you can view your account balance. When logging into an account with biometrics, transactions must be confirmed with a mobile-ID, Smart-ID or PIN calculator (i.e. with the same device you used to initiate biometric linking on your mobile device).

You can log in to LHV Bank with your ID card, mobile-ID, Smart-ID or the PIN calculator given to you by LHV Bank. You can also create a password that gives you access to your account if you wish. To do this, log in to your account with your ID card, mobile-ID, Smart-ID or PIN calculator and select Passwords under INFORMATION AND SETTINGS.

You can easily order a username reminder to your e-mail address.

If you don’t have the possibility to authenticate yourself, contact our customer support by phone 6 800 400 or write to info@lhv.ee.

It is not possible to change your username in the Internet Bank yourself. Please contact customer support at info@lhv.ee. Kindly include three different username options in your email. This will give us alternatives in case your first preference has already been taken by another user.

Please make sure that a reader has been connected to your computer and an ID card has been inserted correctly. Close all browser windows and try again.
Renewing the base software of the ID card can also help. Read more at installer.id.ee.

Please follow the instructions to check if the signing plug-in is enabled. Instructions.

The fastest way to get a calculator is to stop by one of our branch offices. If that is not convenient for you, please contact customer support.

1. Download the free Smart-ID app.
2. Register and associate Smart-ID with your ID card or mobiil-ID.
3. Create your own PIN1 and PIN2 and memorise them. PIN1 is needed for logging into e-service websites and PIN2 is required for confirmation of user actions.

1. If your phone’s SIM does not support mobiil-ID, you will have to visit your operator’s branch and get a new SIM with mobiil-ID support. Be sure to bring a personal identification document, either your ID card or the Republic of Estonia passport if you are using digi-ID.
2. Activate mobiil-ID certificates on the Police and Border Guard Board website with your valid ID-card or digi-ID. For that you will need your ID card’s PIN1 and PIN2.
3. When you are logging into mobile or internet bank, the phone will ask you to enter PIN1. When you are confirming a payment, you will have to enter PIN2.

Mobiil-ID works both in Estonia and abroad.
The mobiil-ID monthly fee is approximately 1 euro.

To protect your bank account against unauthorised access and misuse, your means of authentication is blocked temporarily in situations where there have been repeated unsuccessful attempts to use it. The block is only set to a specific means of authentication, i.e. If entering with the PIN-calculator is temporarily not possible, you can still use login with a Smart-ID or password. The block will be removed automatically after a certain period of time.

If you are convinced that you have not made a mistake in entering your username and/or password, make sure to contact LHV customer support.

Go to ‘Settings’ → ‘Login’ in the LHV app menu. For iOS, turn on ‘Allow Face ID’ or ‘Allow Touch ID’, and in case of Android devices ‘Allow biometrics’. Then enter your PIN2 and the verification code you can order by SMS or email.

Biometrics can be activated on several devices at the same time. We recommend enabling push notifications to make it as convenient as possible to open the app when logging in to your Internet Bank with your biometrics.

In order to log in to the Internet Bank using biometrics, you must have biometric login enabled in your mobile account. Enter your username and personal identification code to log in to the Internet Bank. Then compare the verification code shown on the website with the code that will be sent to you in the LHV app. If the codes are the same, confirm in the app that you authorise access to the Internet Bank.

Payments can be confirmed with biometrics. Read more about confirming payments.

You will be able to perform other transactions and sign agreements with the same tool you used to initiate biometric linking on your mobile device: mobile-ID, Smart-ID or PIN calculator.